Reference

Terms That Keep Your Account Running Smoothly

These terms set out what you agree to when you open an account with us and use the lobby — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredWallet and withdrawal rules includedJurisdiction-dependent access

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REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear or you need to ask about your account status, wallet holds, or a payment query related to bKash, Nagad, or Rocket — our support team handles those directly. Reach out through the channels below and reference your account ID so we can pull up your record without delay.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

Your account details and transaction history are stored securely and are not shared with third parties outside of what is required for payment processing through bKash, Nagad, or Rocket. You have the right to request a copy of the data we hold on you or to ask us to close your account — both requests go through our support email with identity verification. Session security relies on OTP confirmation at login; if you receive an OTP you did not request, change your password immediately and contact us.

Data Retention

We keep account records for the period required by applicable regulations in your region. You can request deletion of non-mandatory data by contacting support with your account ID.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP — our team will never ask for it in chat or email.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are verified against your registered account before processing. This step protects your wallet from unauthorised transfers.

Term Updates

We notify you of material changes to these terms via your registered contact. Continuing to use your account after notification counts as acceptance of the revised terms.

What These Terms Actually Cover

Dik Win Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on Dik Win, you confirm that you are of legal age in your jurisdiction and that using this platform is permitted under the laws where you live. We do not determine eligibility on your behalf — that is your responsibility before

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you deposit or browse the lobby. Deposits made through bKash, Nagad, or Rocket are processed under the account name you registered with; mismatches can result in a hold on your withdrawal until verification is complete. Your account is personal and non-transferable — sharing access or credentials
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is a breach of these terms and may result in suspension. We reserve the right to update these terms at any time; continued use of the account after a change means you accept the updated version. We will make reasonable efforts to notify you of material
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changes through your registered contact. If any section of these terms conflicts with applicable law in your region, that section is read down to the extent required by law, and the rest remains in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and what these terms mean in practice for players in Bangladesh.

These terms apply to anyone who creates an account and uses the lobby, including deposits via bKash, Nagad, and Rocket. Access depends on your local law and the region you are in.

We can update these terms at any time. We aim to notify you of material changes through your registered contact before they take effect. Continued account use means you accept the changes.

A name mismatch triggers a manual review. Your funds are held in a pending state until our team verifies the transaction. Contact support with your payment reference to speed up the process.

Email our support team with your account ID and a data request. We will confirm what we hold and send it within the timeframe required by applicable regulations in your region.

Yes. Send a closure request to our support email with your account ID and identity verification. Any remaining wallet balance is returned to your linked bKash, Nagad, or Rocket account after verification.

Change your password immediately and contact our support team. Do not share the OTP with anyone — our staff will never ask for it through chat or email.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoNagad InstantCash AccountRegister AppDik Win App

Terms That Keep Your Account Running Smoothly

Contact Us About These Terms

Security, Data and Your Account Rights

Data Retention

Account Security

Payment Verification

Term Updates

Common Questions About These Terms

01 Who do these terms apply to?

02 Can Dik Win change these terms without notice?

03 What happens if my bKash or Nagad deposit name does not match my account?

04 How do I request the data Dik Win holds on me?

05 Can I close my account under these terms?

06 What should I do if I receive an OTP I did not request?

Terms & Conditions

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