Reference

How Dik Win Handles Your Personal Information

Your account data stays with us — not shared, not sold. Access to Dik Win depends on your local law and eligible regions, and this policy explains exactly what we collect, why we collect it, and how you can request changes or deletion at…

Account data protectedPayment details securedRight to request deletionContact us anytimeBangladesh-region policy
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Dik Win How Dik Win Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or remove your personal data, our support team handles these requests directly. Send your request with your registered account email and we'll get back to you. We aim to respond within a few business days — no automated brush-offs, just a real reply.

Email Support Send your data request to our support address with your account email. We handle access, correction, and deletion requests through this channel.
Live Chat Open the chat widget inside your account dashboard. Our Bangladesh support team can guide you through a privacy request or data query in real time.
Account Settings Some data — like your display name and contact details — can be updated directly in your account settings without contacting support at all.
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

Security and clarity go together here. Your account data is handled with a few consistent practices we keep in place regardless of how you access the lobby — mobile, desktop, or through a saved browser session.

Payment Data Handling bKash, Nagad, and Rocket transaction references are stored to process withdrawals and resolve payment queries. We never store your mobile banking PIN or full wallet credentials on our end.
Cookie and Session Use We use session cookies to keep you logged in during a visit and analytics cookies to understand how the lobby is used. You can disable non-essential cookies via your browser settings at any time.
Data Retention Period Account data is kept while your account is active and for a reasonable period after closure to handle any outstanding queries. You can request deletion once your account balance is zero and no disputes are open.
Requesting Your Data You have the right to ask what data we hold about you. Submit a request through email or live chat with your registered account details and we'll send a summary within a few business days.

Privacy Policy Questions Answered

Here are the questions we get most often about how your data works on Dik Win. If yours isn't here, drop us a message through live chat or email.

We collect your name, email address, phone number, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We store transaction references and amounts to process withdrawals and resolve disputes. Your mobile wallet PIN and full credentials are never stored on our servers at any point.

Yes. Send a request to our support email with your registered account address. We'll compile a summary of your account data and respond within a few business days.

Once your account balance is at zero and no disputes are pending, you can request full data deletion via email or live chat. We'll confirm when the process is complete.

We don't sell your data. We share only what's operationally necessary — for example, payment processors handling your bKash or Rocket transaction — and only under confidentiality terms.

Access to Dik Win and the scope of this policy depends on your local law and eligible region. If you're unsure whether this policy covers your situation, contact our support team first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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